At Isle of Avalon, we are committed to crafting products that reflect our dedication to both personal and planetary well-being. Each formulation is meticulously designed to be vegan, ensuring that no animal-derived ingredients are used, and we take pride in being cruelty-free, with none of our products ever tested on animals. Our commitment extends to being paraben-free and paraffin-free, avoiding synthetic preservatives and petroleum-derived substances that can be harsh on the skin and the environment. Through these principles, we strive to offer a luxurious experience while honouring our responsibility to ethical and sustainable practices.

Our parfum is expertly crafted with a significant concentration of fragrance oils, ranging between 20% and 40%, distinguishing it markedly from the industry standard of eau de parfum, which typically contains 15% to 20%. This elevated concentration not only ensures a more luxurious scent but also guarantees longevity, with our fragrance designed to endure on the skin for an impressive 8 to 12 hours. This commitment to quality allows for a more profound and captivating olfactory experience, ensuring that the essence of our unique blend remains vibrant throughout the day.

At Isle of Avalon, we believe in sustainability without compromising on luxury. That's why all our products are designed to be refillable, allowing you to replenish your favourites at 30% less than the original price. Whether you choose to visit our elegant stores or prefer the convenience of online refills, we make it simple and rewarding to embrace eco-conscious beauty. Indulge in the exquisite experience of your cherished products, while playing an essential part in reducing waste and promoting a more sustainable future. We also offer our online exclusive refill subscriptions, making for even greater savings.

To ensure optimal performance and longevity of your candle, it is essential to care for it thoughtfully. Begin by trimming the wick to about 5mm before each use; this promotes an even burn while reducing soot and smoke. It is advisable to burn your candle for approximately four hours at a time, allowing the wax to pool evenly and preventing tunnelling. Following these simple guidelines will enhance your candle experience, contributing to a clean and fragrant ambience in your space.

Not all orders are accompanied by a tracking number; however, our dedicated team is here to assist you. If you have any queries regarding your order status, please do not hesitate to contact us directly. We will happily track your order on your behalf and provide timely updates, ensuring you remain informed throughout the delivery process. Your satisfaction is our priority, and we are committed to delivering a seamless experience.

At ISLE OF AVALON, we utilise Royal Mail 2nd class postage, which typically delivers parcels within 2 to 3 working days. Coupled with our manufacturing timeline, we aim to ensure that your orders arrive within 5 to 7 working days. This allows us to maintain the quality and craftsmanship that our brand embodies while providing a reliable service for our valued customers. Your satisfaction is paramount, and we strive to deliver your selections promptly and efficiently.

Our store, an exquisite gem, is situated at 8 Dukes Lane, Brighton BN1 1BG, gracefully nestled in the vibrant heart of the Brighton Lanes. This charming area, renowned for its eclectic mix of boutique shops and hidden treasures, provides the perfect backdrop for our sophisticated offerings. Visitors are invited to wander through the bustling lanes and discover our carefully curated selection, which embodies both elegance and character, reflecting the unique spirit of Brighton itself. Whether you seek a distinctive gift or a personal indulgence, our store awaits to enchant and inspire.

Our diffusers are designed to last between 6 to 8 months when placed in optimal conditions. To ensure longevity, it is crucial to keep them out of direct sunlight and away from heat sources, which can adversely affect their performance. Additionally, positioning the diffuser in an area with good airflow promotes effective scent circulation, allowing you to fully enjoy the aromatic experience they offer. By following these simple guidelines, you can maximise the lifespan and efficacy of your diffuser, enveloping your space in captivating fragrances for months to come.

Should a product be out of stock, you have the option to select a notification alert to inform you as soon as it becomes available again. As we take pride in crafting our items in small batches to maintain the highest quality, our products may frequently be unavailable. By opting for this notification, you ensure that you are among the first to know when your desired item is replenished, allowing you to secure exceptional products at the earliest opportunity.

Currently, we only ship to the UK due to complications arising from EU regulations. We understand the inconvenience this may cause and are actively working to resolve these issues as swiftly as possible. If you reside outside the UK and wish to make a purchase, please do not hesitate to contact us, as we will do our utmost to arrange a special delivery for you. Your satisfaction is our priority, and we appreciate your understanding during this time.